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Privacy Policy

Effective Date: April 2026

BeneFit is committed to protecting the privacy of our customers and users. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you visit benefit.qa, use our mobile application, or subscribe to our healthy meal delivery services in Qatar. By using our platform, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information you provide directly and information gathered automatically through your use of our platform:

  • Personal Identification: Full name, email address, phone number, and date of birth when you register an account.
  • Delivery Information: Delivery address, preferred delivery time, and location to facilitate meal delivery.
  • Health & Dietary Preferences: Meal plan preferences, dietary restrictions, allergies, caloric goals, and fitness objectives to personalise your subscription.
  • Payment Information: Payment card details processed securely through our PCI-DSS-compliant third-party payment gateway. We do not store full card numbers on our servers.
  • Order & Subscription History: Records of past orders, subscriptions, meal swaps, and paused or cancelled plans.
  • Device & Usage Data: IP address, browser type, operating system, pages visited, session duration, and app interactions collected via cookies and analytics tools.
  • Communications: Messages you send us through contact forms, email, or customer support channels.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your BeneFit account.
  • To process, prepare, and deliver your meal plan orders accurately and on time.
  • To personalise your meal recommendations based on your dietary preferences and health goals.
  • To process payments, manage subscriptions, and issue invoices or refunds.
  • To send transactional messages such as order confirmations, delivery updates, and account notifications.
  • To send promotional offers and newsletters — only where you have opted in to receive them.
  • To respond to your enquiries, complaints, and support requests.
  • To analyse usage trends, improve our website and app, and develop new features.
  • To comply with our legal and regulatory obligations under Qatar law.
  • To detect, prevent, and investigate fraud or security incidents.

You may opt out of promotional emails at any time by clicking "Unsubscribe" in any marketing email or by contacting us directly.

3. Sharing of Information

We do not sell or rent your personal data to third parties. We may share your information only in the following circumstances:

  • Delivery Partners: Your name, delivery address, and contact number are shared with our logistics partners solely to fulfil your orders.
  • Payment Processors: Payment information is shared with our secure third-party payment gateway to process transactions.
  • Service Providers: Trusted vendors for cloud hosting, email delivery, analytics, customer support, and SMS notifications. These providers are contractually obligated to handle your data only as instructed by us.
  • Nutritionists & Consultants: If you book a consultation, relevant dietary information may be shared with the assigned nutrition professional.
  • Legal Obligations: We may disclose your data to government authorities or law enforcement when required by applicable Qatar law or a valid legal order.
  • Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction, subject to continued protection under this policy.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

  • Account data is retained for the duration of your active subscription and for a reasonable period thereafter to handle any follow-up queries or disputes.
  • Order and payment records are retained for a minimum of five (5) years to comply with financial and tax regulations.
  • Marketing data is retained until you withdraw your consent or unsubscribe.
  • Upon account deletion, your personal data will be removed from our active systems within 30 days, subject to any legal retention requirements.

5. Data Security

We implement technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:

  • SSL/TLS encryption for all data transmitted between your device and our servers.
  • Encrypted storage of sensitive data at rest.
  • Access controls limiting data access to authorised personnel only.
  • Regular security audits and vulnerability assessments.
  • Third-party payment processing complying with PCI-DSS standards.

In the unlikely event of a data breach that affects your rights, we will notify you and the relevant authorities in accordance with applicable regulations.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to correct or update inaccurate or incomplete data.
  • Deletion: Request deletion of your account and associated personal data, subject to legal retention obligations.
  • Portability: Request your data in a structured, machine-readable format where technically feasible.
  • Restriction: Request that we limit the processing of your data under certain circumstances.
  • Objection: Object to the processing of your data for direct marketing at any time.
  • Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@benefit.qa. We will respond within 14 business days.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and serve relevant content.

  • Essential Cookies: Required for core functionality such as login sessions and order management.
  • Analytics Cookies: Help us understand how visitors interact with our platform.
  • Preference Cookies: Remember your language, region, and display settings.
  • Marketing Cookies: Used to deliver personalised content, only with your consent.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will delete such information from our records.

9. Third-Party Links

Our website and app may contain links to third-party websites such as social media platforms and payment portals. We are not responsible for the privacy practices of these third parties and encourage you to review their respective privacy policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will post the updated policy on this page with a revised effective date and notify registered users via email or in-app notification.

Your continued use of BeneFit's services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

This Privacy Policy is governed by the laws of the State of Qatar.